Frequently Asked Questions
Assistance and Information for the House of Lanvin
How can I track my Lanvin online order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this number on the carrier's website to monitor your shipment's progress in real-time.
What is the return policy for items purchased online?
Lanvin offers a 14-day return window from the date of delivery. Items must be returned in their original condition, unworn, and with all security tags and packaging intact to be eligible for a full refund.
Which payment methods are accepted?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment solutions such as PayPal and Apple Pay. Local payment options may vary depending on your shipping destination.
Are all Lanvin products authentic when purchased from the official site?
Yes, every item sold on Lanvin.com is guaranteed to be authentic. Each product is crafted with the highest standards of luxury and accompanied by official branding and packaging.
Do you offer international shipping?
Lanvin ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and the selected shipping method.
Can I modify or cancel my order after it has been placed?
Due to our rapid processing times, we are unable to modify or cancel an order once it has been confirmed. We recommend following the return process once you receive the package if you no longer wish to keep the items.